Orimlig Hyra AB engages in acquiring refund claims from its customers[1] at its own risk. The acquisition takes place through a preliminary agreement on transfer, which means that the Tenant undertakes, in return for an advance payment, to transfer his repayment claim at a later date. As a customer of ours, the excess rent is reimbursed directly by us, and we pursue the dispute on your behalf. All communication with the rent tribunal and management of the case takes place without you getting involved. Regardless of the outcome of the case, your refund will not be affected.

We have written these General Terms and Conditions to give you a better understanding of what it is we undertake to do, and what we expect from you. We have designed these General Terms and Conditions to be as easy to understand as possible and have therefore written them in “I-form”. They should thus be read as if you are “I”, confirming that you agree with each statement. Our hope is that you will feel confident in what we offer and what we expect in return.

Some words are legally technical and can be difficult to understand. These have been marked with asterisks (*) and are explained below. We thank you for taking the time to read our General Terms and Conditions carefully before accepting them. They follow on the next page.

**Consumer: is according to Chapter 1, Section 1 of the Act on Distance Contracts and Off-Premises Contracts (2005:59) a natural person who enters into this agreement primarily for reasons that fall outside the scope of business activities.
***The Right of Withdrawal: according to Chapter 2, Section 10 of the Act on Distance Contracts and Off-Premises Contracts (2005:59) means that you have the right to cancel the agreement within 14 days from the conclusion of the agreement by sending us a clear message to this effect. You may use our cancellation form, which is attached to these General Terms and Conditions, but it is not a requirement.
****Negligence: means that you acted in a way that has not been cautious enough given the risks one should have realized due to the action.


  1. I understand that:
  • Orimlig Hyra receives proposals and thereafter decides to accept (or not) and proceed with my matter. I thus understand that any offers and prices on Orimlig Hyra’s website are not open offers to enter into any agreements.
  • I, by completing and submitting the form on Orimlig Hyra’s website, provide Orimlig Hyra with an offer to enter into an agreement.
  • the email I receive from Orimlig Hyra as confirmation that they have received the form, and/or that they ask me for more information, does not constitute an acceptance of my offer.
  • it is only when Orimlig Hyra notifies me in writing that they will pay out money to me or otherwise proceed with my matter that we enter into an agreement. I understand that if I do not receive such a notification within 30 days of completing and submitting the form, my offer no longer applies.
  • Orimlig Hyra reserves the right to contact my landlord to try to settle the matter instead of involving authorities.
  1. I promise that:
  • the information I have provided to Orimlig Hyra is, to the best of my knowledge, true.
  • I will not, to the best of my knowledge, withhold any information from Orimlig Hyra that is needed to assess my case.
  • there is currently no ongoing dispute between me and my landlord regarding the same matter.
  • currently, I have not engaged any other counsel regarding the same matter, nor will I do so after/when Orimlig Hyra buys/takes over my claim without notifying Orimlig Hyra first.
  • I have the right to decide on my claim against my landlord until the matter is concluded.
    • By that I mean, among other things, that I confirm that I have not transferred or pledged my claim to anyone else and that my claim against my landlord does not otherwise serve as security in connection to anyone else.
  1. I understand that the agreement between myself and Orimlig Hyra is in effect until my matter is concluded:
  • unless Orimlig Hyra chooses to terminate the agreement at an earlier time. Orimlig Hyra has the right to terminate the agreement before my matter is concluded, including but not limited to:
    • Orimlig Hyra, after the matter has commenced, assesses that the possibilities of receiving a refund are too small or that the costs of collecting a refund are too high.
    • I fail to comply with what I have promised under these General Terms and Conditions.
    • unpredictable circumstances arise that make the work practically impossible.
  • unless I as a consumer** choose to exercise my right of withdrawal*** according to Chapter 1, Section 2 and Chapter 2, Section 10 of the Act on Distance Contracts and Off-Premises Contracts (2005:59). I understand that by applying and signing an agreement with Orimlig Hyra, I have requested that Orimlig Hyra shall commence the matter before the withdrawal period has expired and that my right of withdrawal thus lapses if Orimlig Hyra informs me in writing that they will disburse money to me or otherwise proceed with my matter.
  1. I understand that if damage should arise due to the agreement between me and Orimlig Hyra, Orimlig Hyra is only liable for damages due to their negligence****. I also understand that Orimlig Hyra does not pay more than SEK 10 000 in damages.
  1. I also understand that Orimlig Hyra:
  • processes my personal data in accordance with their personal data policy.
  • has the right to change these General Terms and Conditions at any time.
  • has the right to charge a reminder fee of SEK 60 if I am late with payment.
  1. I understand that these General Terms and Conditions shall be governed by and construed in accordance with Swedish law. Any dispute between me and Orimlig Hyra arising out of or in connection with these General Terms and Conditions shall be settled by a Swedish court.

[1] The claim arising in respect of the part of the rent which has been excessive.